WHAT WE DO
We help protect The Firm’s Stakeholders, Brand, Financial viability and Reputation
Castell Crisis Advisors have decades of experience planning for and responding to diverse crisis situations in different industry and business sectors.
How you, as managers, respond to a crisis will affect the future of your organisation for years after the situation has been resolved. Many companies that you hear about through the news media facing challenging crises incur millions of dollars in legal, operational and reputational expenses; the less crisis-prepared they were beforehand, the more costs they probably had to pay after the fact.
The costs of having your organisation well prepared for a crisis are small compared to the potential losses from a crisis. Furthermore, stakeholders and observers will judge your company more by how you responded to the crisis than by the fact that the crisis occurred in the first place. An inappropriate crisis response can destroy a reputation that has been built over many years. Effective crisis response, informed by expert preparedness planning, may preserve and even enhance your reputation.
OUR
APPROACH
We believe an organisation’s crisis management capability must be an integral element of its overall preparedness planning
In today’s complex business environment, we do not talk about if something goes wrong, but when something goes wrong.
Your organisation will face a crisis situation sooner or later – if you have not already experienced one.
Castell Crisis Advisors work with clients on crisis planning at the strategic and operational levels during the three crisis phases: before (preparedness) during (response) and after (recovery), to help protect the firm’s stakeholders, brand, financial viability and reputation.
We believe an organisation’s crisis management capability must be an integral element of its overall preparedness planning: risk management, incident and emergency response, business continuity and crisis management. This approach offers the best overall protection for the organisation and its stakeholders during times of uncertainty and instability. With all aspects of organisation preparedness planning aligned and interlinked, the organisation has a comprehensive blueprint of what it needs to do before, during and after a crisis.
- Effective preparedness before a crisis occurs aims at growing the organisation’s capability and resilience to respond appropriately and effectively to whatever event may occur. This is achieved through vulnerability audits, development and testing of plans and training of management and personnel.
- When faced with a crisis, many organisations find their internal capabilities alone may not be sufficient to manage the situation. Even if we have not worked with you for pre-crisis preparedness, Castell Crisis Advisors can help you with when you face a crisis that threatens your organisation, through expert crisis counsel and hands-on involvement.
- When a crisis is nearing resolution, we also work with clients to develop recovery strategies to get the organisation back to normal operations and to conduct reviews and evaluations of the crisis response, for the purpose of learning and strengthening preparedness plans for the future.
HOW WE CAN
HELP YOU
To strengthen your organisation’s preparedness capabilities before, during and after a crisis, we provide a range of services including:
- Conducting pre- and post-incident audits and assessments to identify vulnerabilities and ways to address them;
- Developing integrated business continuity and crisis management plans;
- Advising on how to align an organisation’s emergency/incident/business continuity/crisis management functions;
- Testing and exercising business continuity and crisis management plans;
- Developing crisis communication plans;
- Planning and facilitating structured and realistic simulation exercises, from tabletop to full activation;
- Counselling business continuity/crisis management teams during crisis response and recovery;
- Developing and implementing reputation recovery strategies and plans
- Managing critical crisis problems;
Providing training in:
- Crisis stakeholder communication for designated communicators
- Media crisis communication for designated spokespersons
- Effective crisis leadership for senior management
- Crisis prevention, detection, readiness and response for business continuity and crisis management teams
- Strategic reputation management for corporate communication specialists
PARTNERING
WITH CLIENTS
We aim to build a trusting relationship with you so you can feel confident in your organisation’s readiness to respond to the unexpected
Your immediate needs may depend on several factors including the size of your organisation, your specific industry or business sector, your current crisis preparedness capability, and the type of issues you are or may be facing. Our partnership with you will start with an audit of your crisis management strengths and vulnerabilities to evaluate the preparedness systems and processes you already have in place, understand what you expect and need from us, and how we can best help you achieve your business goals.
Many of our clients choose to partner with us on developing and maintaining integrated business continuity and crisis planning and testing, to give them confidence they can maximise efficiency of their resources and capabilities when faced with a crisis. Clients can also choose to retain us to provide ongoing consultancy support, so they know that in the likelihood of a bad event occurring, they can count on our expertise to support their in-house capability.
However, we recognise that no two organisations are the same and no two crises are the same. So our client relationship approach is flexible to give you direction and support where you most need it. Ultimately, we want to translate our knowledge, experience and expertise into clear counsel and achievable recommendations. We aim to build a trusting relationship with you so you can feel confident in your organisation’s readiness to respond to the unexpected.
GET IN TOUCH
CONTACT INFO
PHONE
ADDRESS
#08-01A Far East Finance Building
Singapore 048545