Post-Crisis Recovery – Castell Crisis Advisors

Declare the crisis over and recognise crisis “heroes”;
Ensure any personal needs of response team members such as counselling are addressed;
Document the learnings such as the strengths and weaknesses of the crisis response and the resulting desired improvements to preparedness plans and training;
Partner with the response team leaders to undertake identified adjustments to crisis plans.

Facilitate detailed debriefings for the business continuity, crisis management and crisis communication teams as soon as possible after stand down, centred onanswering the following questions:

Could the crisis have been avoided or its impact mitigated and how?
In the business continuity and crisis management responses, what worked well and why?
Strategic advice to business continuity and crisis management teams on all aspects of the response;What did not work well and why?
What learnings and improvements can be drawn from identifying what did not work well?

What was the financial impact of the crisis on the organisation and stakeholders and could this have been reduced?
Overall, did stakeholders respond favourably to our communication with them and if not, why?
Overall, did the company receive balanced reviews in media coverage of the crisis?
How did the media coverage of the crisis affect the company and its stakeholders?
What aspects of the company’s business continuity, crisis management and crisis communication plans need to be amended and how?

info@castelladvisors.com

+65 6871 4060

14 Robinson Road
#08-01A Far East Finance Building
Singapore 048545