Our Philosophy
Our clients trust Castell Crisis Advisors to deliver services to help them protect their organisations, not only because of our depth of crisis preparedness expertise, but also because of the principles on which our company was founded and which our client partnerships embody.
Mission
To provide our clients with best-in-class crisis and business continuity management services so they can achieve their optimal level of preparedness to anticipate, manage and recover from crises while safeguarding lives and assets.
Vision & Values
We will serve our clients in a professional, efficient, unbiased and ethical manner, respecting societal and cultural norms.
We will deliver customised services based on an understanding of the client’s organisation and its needs, and prevailing societal and industry trends that may affect the business.
We will
- Work hard and smart with passion and integrity.
- Communicate honestly, effectively and constructively.
- Maintain commitment to continuous learning and knowledge growth.
- Demonstrate understanding and respect for everyone we meet.
- Remain curious and challenge the accepted by thinking creatively.
- Be open and flexible to change.
OUR FOUNDER
Kim Y Lim
Kim is the founder of Castell Crisis Advisors. She has over 25 years’ experience providing crisis management advice and training to organisations across a wide range of industry and business sectors. Before establishing Castell Crisis Advisors, she worked for over a decade with Coca-Cola International, where her role included crisis management and communication responsibilities across the Asia Pacific region.
As a crisis management consultant, Kim has assisted clients in countries around the world by conducting vulnerability audits, developing business and crisis management plans, and delivering training to all levels of staff and management. She has also counselled organisation managers during and after major incidents, issues and crisis situations, to help organisations successfully resolve and recover from crisis situations with their business and reputations intact.
Kim also been an adjunct lecturer at universities in Singapore and Australia for over 10 years, teaching subjects related to risk and crisis management, organisation communication, and terrorism studies. She is a regular media commentator on business continuity and crisis management matters. She holds a PhD degree in Civil Safety and Security (Crisis Management), and Master degrees in Risk, Crisis and Disaster Management; Organisation Communication; and Terrorism Safety and Security. She continues to conduct research in aspects of crisis management and terrorism.
ASSOCIATES & PARTNERS
Castell Crisis Advisors recognise that our clients may at times require specific expertise or local service capability in different geographic locations.
So we work with an experienced team of specialised partners and associates whose commitment to excellence matches ours.
Our associates and partners have cross-discipline expertise encompassing the full range of emergency and incident planning, risk issue management, business continuity management, crisis management and crisis communication planning. They have extensive experience in conducting preparedness audits, developing plans, delivering training, and providing counsel to organisation managers.
In partnership with these experts based in various countries around the world, we can offer our clients high-quality, proven crisis preparedness services in many regions.
We also maintain close contacts with academics, researchers and authors in all aspects of organisation resilience and preparedness, to ensure our services to clients are informed by the latest research findings and developments.
Experience
Castell Crisis Advisors have advised organisations in many business and industry sectors.
Our clients range from small- and medium-sized enterprises to international conglomerates and corporations, in such sectors as:
- Construction companies
- Consumer goods (food/beverage, apparel, beauty/hygiene, IT equipment/services)
- Education institutes (schools, colleges, universities)
- Energy (oil, gas, petrochemicals)
- Entertainment (sports facilities and event, music events, gaming establishments)
- Financial (banks, investment, financial services companies)
- Global manufacturing
- Healthcare (hospitals, nursing facilities, emergency medical services, veterinary clinics)
- Hospitality (hotels, restaurants, food service)
- Non-profit organisations and charities
- Pharmaceutical, chemical manufacturers
- Religious organisations (churches, temples, mosques)
- Retail outlets
- State and local government agencies (home affairs, transport, foreign affairs, sport, armed forces, health, labour and employment, public utilities, environment)
- Trade, industry professional associations
- Transportation (airlines, shipping, train system operators, road systems)
We have partnered with these clients to plan for, manage and recover from numerous different types of crisis situations and events including:
- Activist threats (boycott; picketing; online media reputation attack)
- Civil or criminal investigation or prosecution
- Employee, labour or union issues (strike or other labour disruption)
- Health-related threats (outbreak of transmissible disease; food or water contamination; environment-related illness)
- Illegal or unethical management or employee behaviour (misconduct; crime; discriminatory or abusive behaviour)
- Impact of government or social decisions or concerns
- IT- or telecommunications-related threats (system outage or failure, cybercrime, hacking, data breach or loss)
- Major organisation change (restructuring, merger/acquisition, downsizing, bankruptcy filing, facility closure)
- Natural disasters (typhoon, landslide, flooding, tsunami, earthquake, volcano eruption, wildfire)
- Negative, controversial or false coverage in traditional or online media
- Product or project issues (controversy, contamination, recall)
- Serious damage to premises or plant (fire, flooding, vandalism)
- Serious workplace incident (accident, violence, bomb threat
- Sudden death or incapacitation of a key executive
- Transportation incidents and accidents (aircraft, shipping, train, road)
GET IN TOUCH
CONTACT INFO
PHONE
ADDRESS
#08-01A Far East Finance Building
Singapore 048545